Returns & Exchanges

Most of our items can be returned/exchanged for a new product or store credit. For products that can be exchanged, we adopt a 14-DAY FREE RETURN / EXCHANGE policy as long as the returned products are unused, unwashed, and returned with all original packaging and tags.

To return a product to, please follow these steps:

Create a Returns Request online by going to the My Returns section of You can return almost all products purchased from within 14 days of receiving the product. Follow the screens that come up after clicking on 'Return a Product' button. Please make a note of the Return ID that that we generate at the end of the process.

Fill out a returns form: You can use the returns form that was sent with the order or download and print one at the link available by clicking on your return ID. If you don't have the returns form or can't access a printer, please write the following information on a sheet of paper and use that sheet as the returns form:


Order No._______

Return Id________


Keep the item ready for pick up or ship it to us: You can choose to schedule a pick-up of your order or self-ship your return to us. We offer pick-ups of your return in select locations - this option will be available to you when you submit your return online.

Pick-up: If you choose to schedule a pick-up, please put the product with accompanying tag and a filled out returns form in a packet. Leave the packet ready and open to expedite the return pickup. Our staff will initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Distribution Center. Once your product has been approved by our quality staff wesend you a credit note via email This will be valid for 60 days.

Self-ship: If you choose to self-ship, please pack the product in its original package with accompanying tags and a filled out returns form. Kindly address the package to the address of the delivery center closest to you. We have listed out the addresses of the delivery centers in another section on this page.


We will send you a confirmation email as we receive the shipment at our warehouse. At any time, you can track the status of your return request by going to the My Account section.

Follow Us On Twitter Facebook Instagram